Service Health & Incident Management
Understanding the Concept
Microsoft 365 Service Health dashboard provides real-time status of Exchange Online and other services. It shows active incidents, advisories, and planned maintenance that may affect your organization.
Service health notifications can be configured to alert administrators via email when incidents are detected. Organizations should subscribe to relevant service health communications and integrate with their IT service management tools.
When Exchange Online experiences issues, administrators should first check Service Health to determine if it's a Microsoft-side issue before troubleshooting locally. Understanding the difference between organization-specific issues and platform-wide incidents saves troubleshooting time.
Key Points
Why This Matters
Distinguishing between platform-wide Microsoft issues and organization-specific problems is critical for effective incident response. Checking Service Health should be the first step in any Exchange Online troubleshooting workflow.