Monitoring, Troubleshooting & AnalyticsTroubleshooting Techniques

Troubleshooting Techniques

25 mins

Understanding the Concept

Common Intune troubleshooting areas include: enrollment failures, profile deployment issues, app installation failures, compliance evaluation problems, and update delivery failures. Each area has specific logs and diagnostic approaches.

The Intune Troubleshooting + Support blade shows per-user device status, assigned policies, compliance status, and managed apps. This is the starting point for investigating user-reported issues. The Troubleshooting blade also shows policy conflicts and assignment errors.

Client-side troubleshooting involves reviewing MDM diagnostic logs, Event Viewer (DeviceManagement-Enterprise-Diagnostics-Provider), and IME (Intune Management Extension) logs for Win32 app and script issues. Understanding log locations and common error codes accelerates resolution.

Key Points

  • Troubleshooting blade: per-user view of devices, policies, and compliance
  • Enrollment troubleshooting: check prerequisites, network, and Azure AD
  • Profile conflicts: detect and resolve conflicting settings
  • App installation: IME logs for Win32 app and script failures
  • MDM diagnostic logs: device-side policy application details
  • Common error codes and their resolution steps

Troubleshooting Workflow

Step 1

Identify

User reports issue or monitoring alert

Step 2

Investigate

Check Troubleshooting blade for status

Step 3

Diagnose

Collect device diagnostics/logs

Step 4

Resolve

Fix and verify the resolution

Why This Matters in Real Organizations

Efficient troubleshooting reduces downtime and support costs. Understanding the diagnostic tools and common failure patterns enables helpdesk teams to resolve issues quickly without escalation, improving user satisfaction and IT efficiency.

Common Mistakes to Avoid

Not checking the Troubleshooting blade before investigating client-side
Ignoring policy conflicts as a root cause of unexpected behavior
Not collecting device diagnostics before attempting fixes
Reinstalling the device instead of diagnosing the actual issue

Interview Tips

  • Walk through your Intune troubleshooting methodology
  • Discuss common issues you've resolved and how
  • Describe the tools and logs you use for diagnosis

Exam Tips (MD-102)

  • Know the Troubleshooting + Support blade capabilities
  • Understand MDM diagnostic log locations on Windows devices
  • Know common enrollment and policy error codes
  • Be familiar with IME log location for Win32 app troubleshooting

Course Complete!

You've finished all lessons

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